At The Conscious Womb, we are committed to providing clear, reliable, and responsive customer support. Our goal is to ensure a smooth experience before, during, and after your purchase.

 

1. Customer Support Availability

Our Customer Support Team assists with:

• Order status and delivery updates
• Payment and order confirmation queries
• Assistance related to product information or sizing guidance
• Exchange requests for damaged items (as per our policy)
• General inquiries regarding orders or website usage

We aim to respond to all customer inquiries within 24–48 business hours.

 

2. Order Modifications & Cancellations

• Cash on Delivery (COD) orders may be cancelled only before dispatch.
• Prepaid orders cannot be cancelled once payment has been successfully completed.
• Orders cannot be modified once they have been processed for dispatch.

Customers are advised to review order details carefully before completing their purchase.

 

3. Order Processing & Delivery Support

• Orders are typically processed and dispatched within 24–48 hours.
• Estimated delivery timelines may vary depending on location and courier partner operations.
• If you experience delivery delays, tracking issues, or require assistance regarding your order, please contact our customer support team.

 

4. Exchanges & Refund Assistance

We maintain strict quality checks before dispatch. However, if you receive a damaged item, our support team will assist you in initiating an exchange request.

Please note:

• A clear uncut package opening video is required for verification.
• Exchanges are only applicable for damaged items.
• Exchanges are not available for size issues, fit concerns, or change of mind.

Refunds are generally not provided. However, in rare cases where replacement is not possible, a refund may be processed to the original payment method after verification.

 

5. Handling Complaints & Support Requests

If you experience any issues with your order:

• Contact Customer Support with your order details
• Our team will review the issue and provide assistance
• Escalation may be requested if the issue remains unresolved

We are committed to resolving customer concerns fairly and efficiently.

 

6. Privacy & Data Protection

We respect your privacy and ensure that:

• Your personal information is used only for order processing and customer support
• We do not sell or misuse customer data
• Payment transactions are securely processed through trusted payment gateways

For more information, please refer to our Privacy Policy.

 

7. Customer Feedback

We welcome feedback and suggestions to help improve our products and services. Customers may share their feedback through email or our website.​