(Digital Products Only)

At Luv Knot, we are committed to providing clear, reliable, and responsive customer support for all our digital products. Our goal is to ensure a smooth experience before, during, and after your purchase.

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1. Customer Support Availability
Our Customer Support Team assists with:

• Digital product access and download issues
• Login or account-related support
• Payment and order confirmation queries
• Clarification regarding digital products and usage
• Technical issues related to accessing purchased content

We aim to respond to all customer inquiries within 24–48 business hours.

 

2. Order Modifications & Cancellations (Digital Products)
• Orders for digital products cannot be modified or canceled once payment is completed.
• Due to instant electronic delivery, cancellation requests are not accepted after purchase.
• Please review product details carefully before completing your order.

 

3. Delivery of Digital Products
• All digital products are delivered electronically via instant download or online access after successful payment.
• No physical items are shipped.
• In rare cases of technical delay, access may be provided within 24 hours.
• If you do not receive access or face download issues, please contact customer support.

 

4. Refunds & Returns (Digital Products)
• All digital product purchases are final and non-refundable.
• Returns, exchanges, or refunds are not applicable once a digital product is accessed or downloaded.
• Refunds may be considered only in cases of duplicate payment caused by a technical error, reported within 24 hours, and only if the content has not been accessed.

Approval of any refund is solely at Luv Knot’s discretion.

 

5. Handling Complaints & Support Requests
If you experience any issues with your digital purchase:

• Contact Customer Support with your order details
• Our team will review and assist with access restoration or technical resolution
• Escalation may be requested if the issue remains unresolved

We are committed to resolving digital access issues fairly and efficiently.

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6. Privacy & Data Protection
We respect your privacy and ensure that:

• Your personal information is used only for order processing and support
• We do not sell or misuse customer data
• Payment transactions are securely processed through trusted gateways

For more information, please refer to our Privacy Policy.

 

7. Customer Feedback
We welcome your feedback and suggestions to help improve our digital products and services. You may share your feedback via email or through our website.

Contact Information:
Email: customercare.loveknot@gmail.com
Phone: +91 98983 99996